Effective Date: June 20, 2026
Welcome to Savylive
At Savylive, customer satisfaction is one of our highest priorities. We want you to shop with confidence when purchasing our jewelry collections, including rings, necklaces, earrings, and bracelets. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to provide a fair and convenient experience.
This Return & Refund Policy outlines the conditions, eligibility requirements, return procedures, refund timelines, and other important details related to returning products purchased from Savylive.
By placing an order with Savylive, you acknowledge and agree to the terms outlined in this policy.
Return Eligibility
Customers may request a return within 60 calendar days from the date the order is delivered.
To be eligible for a return, the item must meet the following conditions:
- The product must be in its original condition.
- The item must be unworn, unused, and free from signs of damage caused by improper handling.
- All original packaging, accessories, and included materials should be returned whenever possible.
- The return request must be submitted within the 60-day return window.
- Proof of purchase, such as the order number or purchase confirmation email, must be provided.
Savylive reserves the right to decline return requests that do not satisfy the conditions stated in this policy.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain products may not be eligible for return or refund in specific circumstances.
Returns may be rejected if:
- The jewelry has been worn excessively, altered, resized, or damaged after delivery.
- The item is returned without sufficient proof of purchase.
- The return request is made after the 60-day return period has expired.
- The product has been intentionally damaged or improperly cared for.
If a return does not meet our eligibility requirements, the item may be returned to the customer without a refund.
How to Start a Return
To initiate a return, customers should contact our customer support team before sending any item back.
Please include the following information in your return request:
- Full name.
- Order number.
- The item(s) you wish to return.
- The reason for the return.
- Photographs of the product if the return involves damage or a quality concern.
Return requests can be submitted through our support email:
Email: support@savylive.com
Our support team will review your request and provide return instructions, including the appropriate return address and any additional steps required to complete the process.
Please do not send products back without receiving return authorization, as this may delay the processing of your request.
Return Shipping
Savylive does not charge any restocking fees or return processing fees.
Customers are responsible for safely packaging returned items to prevent damage during transit. We recommend using a trackable shipping service when returning valuable jewelry items, as Savylive cannot guarantee receipt of returns lost during return transportation.
Any applicable return shipping costs will be communicated during the return authorization process.
Inspection and Approval Process
Once your returned item arrives at our facility, it will be inspected to confirm that it meets the requirements outlined in this policy.
The inspection process includes verifying:
- The condition of the item.
- The completeness of the returned package.
- Compliance with the return eligibility requirements.
After the inspection is completed, we will notify you of the approval or rejection of your return and refund request.
Refund Processing Time
After your return has been approved, your refund will be processed within 12 calendar days.
Refunds will be issued to the original payment method used during the purchase.
Please note that the time required for the refunded amount to appear in your account may depend on your payment provider, bank, or financial institution.
Refund Amount
Approved refunds include the value of the eligible returned item.
Savylive does not charge any:
- Restocking fees.
- Return processing fees.
- Additional refund handling fees.
The final refunded amount may be affected by circumstances such as non-returnable items, incomplete returns, or other situations described in this policy.
Damaged, Defective, or Incorrect Items
We carefully inspect our jewelry before shipment. However, if you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
When contacting our support team, please provide:
- Your order number.
- A description of the issue.
- Clear photos showing the damage, defect, or incorrect item.
Our team will review the issue and work to provide an appropriate solution, which may include a replacement, exchange, or refund depending on the circumstances.
Exchanges
At this time, Savylive does not offer direct exchanges.
If you would like a different item, size, style, or design, you may return your eligible product according to this policy and place a new order through our store.
Cancellations and Order Changes
Orders that have not entered the fulfillment or shipping process may be eligible for cancellation or modification.
If you need to cancel or change your order, please contact us as quickly as possible.
Once an order has been processed or shipped, it may no longer be possible to cancel it. In such cases, you may request a return after receiving your order according to the 60-day return policy.
Late or Missing Refunds
If you have not received your refund within the expected refund timeframe, we recommend the following steps:
- Check your bank account or original payment method.
- Contact your credit card company or payment provider, as processing times may vary.
- Contact your bank for additional information regarding pending transactions.
If you have completed the steps above and still require assistance, please contact Savylive customer support.
Customer Support
If you have any questions regarding returns, refunds, or the status of your request, please contact us.
Store Name: Savylive
Email: support@savylive.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Our customer service team is dedicated to providing timely assistance and ensuring a smooth return and refund experience.
Changes to This Return & Refund Policy
Savylive reserves the right to update or modify this Return & Refund Policy at any time to reflect changes in our business practices, operational requirements, or applicable regulations.
Any updates will become effective immediately once published on our website. Customers are encouraged to review this page periodically to remain informed about the latest return and refund terms.
Thank you for choosing Savylive. We appreciate your trust in our jewelry collections and are committed to ensuring that every purchase is supported by a clear, fair, and transparent return and refund process.